Contact Us

 

Contact Center Hours

We're here to help with all your home warranty needs!

To Make a Home Warranty Purchase

Monday to Friday: 6:00 AM to 5:30 PM Pacific/9:00 AM to 8:30 PM Eastern
Saturday: 7:00 AM to 3:00 PM Pacific/10:00 AM to 6:00 PM Eastern

Call 800.445.6999 or see below to order online.

Real estate professionals can place orders anytime with the Agent Toolbox.

Homeowners not going through a real estate transaction can learn more about coverage and order a home warranty plan online.

To Request Service

Monday to Friday: 5:00 AM to 6:00 PM Pacific/8:00 AM to 9:00 PM Eastern
Saturday: 7:00 AM to 3:00 PM Pacific/10:00 AM to 6:00 PM Eastern

Call 800.972.5985.

The fastest and easiest way to request service is through our Service Request Online digital tool.

To Request Authorization or Receive Updates on Existing Work Orders

Monday to Friday: 5:00 AM to 2:00 PM Pacific/8:00 AM to 5:00 PM Eastern
Saturday: 7:00 AM to 12:00 PM Pacific/10:00 AM to 3:00 PM Eastern

Service Providers: For the fastest way to request authorization or parts, update a work order status, or for other communication, use Contractor Connection.

Homeowners: Check the status of ongoing service requests and contact us with questions using Homeowner Central.

Mailing Addresses

Please note: we have two mailing addresses to be used for different purposes.

  • General Mailing Address
    Use this address when mailing home warranty applications, required documents for service requests, and other general correspondence:
     
    Old Republic Home Protection
    P.O. Box 5017
    San Ramon, CA 94583-0917
     
  • Secure Payments Mailing Address
    Use this address when mailing checks to ensure secure payment processing:
     
    Old Republic Home Protection
    P.O. Box 7500
    San Francisco, CA 94120-7500

Renew Your Home Warranty

Stay protected with valuable home warranty coverage year after year.

Ready to renew your home warranty plan? Renew your home warranty plan online or call us at 800.445.6999.

Contractor Relations

Members of our Independent Service Provider Network can log in to their Contractor Connection account or call us at 877.579.4559.

Are you interested in joining our Independent Service Provider Network? Complete this form. One of our representatives will send you our Service Provider Guide, answer your questions, and help you with the sign-up process.

Roof Diagnosis and Estimate for Repairs

If you requested service under your Limited Roof Leak Repair coverage and we authorized you to use an independent contractor, please:

Submitting Your Invoice—Authorized Outside Contractor (AOC)

If you requested service and we authorized you to use an independent contractor, please use one of the following methods for submitting your invoice(s). To avoid processing delays, please include your name, Plan Number, and covered property address on all correspondence.

Proof of Repairs

If we asked you to provide proof of repair or replacement, please upload your receipt(s) and/or invoice(s) here.

Homeowners Insurance Deductible Coverage
(Texas Only)

Note: This coverage is only available with purchase of the optional Homeowners Insurance Deductible Coverage. See your Declaration of Coverage for details.

If a claim is paid by your homeowners insurance as a result of secondary damage caused by a covered failure, please upload your proof of deductible payment here.

Plan Refunds

We value your business and we hate to see you go, but we understand that life changes along with your coverage needs. To cancel your Home Warranty Plan, please submit your request in writing here.

We also recommend that you read your Declaration of Coverage for important information concerning Plan cancellations.
Better Business Bureau A+ Rating
National Home Service Contract Association
Green Business Benchmark - Silver Certified
Old Republic Insurance Group
  • P.O. Box 5017, San Ramon, CA 94583
  • T: 800.445.6999
  • F: 800.866.2488

© 2026 Old Republic Home Protection, Inc. A subsidiary of Old Republic International Corporation